Welcome to BALM NATIVE. This Privacy Policy is designed to inform you about how we manage and protect your personal data while you interact with our website and services.
We reserve the right to make changes to this Privacy Policy. Any significant changes will be stated on this page and communicated to our customers.
1. Personal Data Collected
Data Types and Collection: We collect minimal personal data that you voluntarily provide to us when you make a purchase, comment on a blog post, leave a product review, or get in touch with us. This might include your name, email address, and other related details.
Purpose of Data Collection: Your data is used to fulfill your orders, process returns or refunds, publish your comments or reviews, or respond to your queries. We do not use this data for any other purposes or share it unnecessarily.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Please make sure that no sensitive information is visible in your images.
2. Data Use
All personal data collected is strictly used to enhance your experience on our website and fulfill your requests. We do not use this data for any unsolicited marketing or promotional campaigns unless you’ve opted into such communications.
Cookies and Tracking: We use cookies to optimize your experience on our website. These cookies do not store any sensitive personal information.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
External Links: Our website may contain links to external sites not operated by us. Please be aware that we have no control over the content and practices of these sites. We cannot assume responsibility for the privacy policies, practices, or content of websites linked from our site. Browsing and interaction on any other website, including those linked from our site, is subject to that website’s terms and policies. We strongly encourage our users to read the privacy statements of any other sites that collect personal information.
How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. You can, however, request for your comment to be deleted at any time. Please get in touch with our customer support via email.
Your rights: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent: Comments and reviews may be checked through an automated spam detection service.
3. Third-Party Sharing
Payment Details: While making purchases, your payment details are processed and stored by our trusted third-party payment providers: WooCommerce Payments and PayPal. We do not have access to or store sensitive payment details on our platform. We only retain information pertinent to your orders.
Analytics: We use Google Analytics on our website to understand how visitors interact with our site and to improve user experience. Google Analytics may place cookies in your browser to capture anonymized data about your visit, such as how you arrived on our site, which pages you visited, and how long you stayed. No personal information that would allow us to identify individual users is captured. If you wish to opt-out of Google Analytics tracking, please visit Google Analytics’ opt-out page.
For the purpose of website optimization, we utilize Jetpack, a tool offered by Automattic Inc. Jetpack provides us with insights into our website’s traffic and helps enhance site performance, security, and user experience. Please note that Jetpack may collect certain data about our visitors, including but not limited to IP addresses, browser type, referring pages, pages visited on our website, and the time spent on those pages. If you want to learn more about how Jetpack handles this data, we recommend referring to Automattic’s Privacy Policy.
Email Communication: If you choose to subscribe to our newsletter or any other form of email communication, we use MailPoet as our email marketing provider. When you subscribe, you agree to receive emails from us, and your email address and any other data you provide will be stored on MailPoet servers. Your data will only be used to send you the newsletters or email updates you’ve subscribed to and will not be shared with any third parties without your explicit consent. You can unsubscribe at any time by clicking on the “unsubscribe” link provided at the bottom of every email.
4. Data Security Measures
We employ robust security measures to protect your data. Our website uses SSL encryption to ensure your data remains private during transmission.
